Update Ticket

Parameters

Body Params
JSON:	json Ticket details needs to be passed as body parameter,it should be in JSON format.Unique parameter need to be passed in JSON for eg. Ticket Id/Ticket Title.
XML:	string Ticket details needs to be passed as body parameter,it should be in XML format.Unique parameter need to be passed in XML for eg. Task Id/Task Subject.

Path Params
yourCompany:	string The Company name need to passed in the base URL.For eg. if you enter xyzcompany name, the url https://{yourCompany}.agiliron.net/agiliron/api-40.php/Ticket will change to https://xyzcompany.agiliron.net/agiliron/api-40.php/Ticket

Header Params
Accept:	string Response header need to be passed for eg. application/json or application/xml.

Query Auth
key:	string API key needs to be passed in this variable.The option to enter API key will appear when you click on Try it button.This will be the first option in AUTHENTICATION block.Default is SET to 0.

Header Auth
apiKey:	string Dedicated API key needs to be passed in this variable via header.The option to enter API key will appear when you click on Try it button.This will be the second option in AUTHENTICATION block.Default is SET to 0.

Sample Code

{
	"Tickets": {
		"Ticket": [{
			"TicketId": "200562",
			"Title": "Test New ticket",
			"AssignedTo": "User",
			"AssignedToName": "admin",
			"RelatedToType": "Accounts",
			"RelatedToValue": "Joh doe",
			"ProductName": "",
			"ProductCode": "",
			"Priority": "Low",
			"Severity": "Minor",
			"Status": "Open",
			"Category": "Big Problem",
			"CreatedTime": "12-11-2020 05:51:13",
			"ModifiedTime": "12-11-2020 05:55:29",
			"Description": "",
			"Solution": "",
			"Comments": "",
			"TicketCustomFields": {
				"CustomField": [
					{
						"Name": "CustomFied1",
						"Value": "Custom info 1"
					},
					{
						"Name": "CustomFied2",
						"Value": "Custom info 2"
					}
				]
			}
		}]
	}
}

<Tickets>
    <Ticket>
        <TicketId>200562</TicketId>
        <Title>Test New ticket</Title>
        <AssignedTo>User</AssignedTo>
        <AssignedToName>admin</AssignedToName>
        <RelatedToType>Accounts</RelatedToType>
        <RelatedToValue>Joh doe</RelatedToValue>
        <ProductName></ProductName>
        <ProductCode></ProductCode>
        <Priority>Low</Priority>
        <Severity>Minor</Severity>
        <Status>Open</Status>
        <Category>Big Problem</Category>
        <CreatedTime>12-11-2020 05:51:13</CreatedTime>
        <ModifiedTime>12-11-2020 05:55:29</ModifiedTime>
        <Description></Description>
        <Solution></Solution>
        <Comments></Comments>
        <TicketCustomFields>
            <CustomField>
                <Name>CustomFied1</Name>
                <Value>Custom info 1</Value>
            </CustomField>
            <CustomField>
                <Name>CustomFied2</Name>
                <Value>Custom info 2</Value>
            </CustomField>
        </TicketCustomFields>
    </Ticket>
</Tickets>

Sample Response

{
    "MCM": {
        "response": {
            "objectType": "Ticket",
            "syncTime": "2021-06-10 03:23:14"
        },
        "parameters": {
            "results": {
                "message": {
                    "status": "Success",
                    "success_message": {
                        "ticket_title": "Test New ticket",
                        "ticket_id": "203060"
                    }
                }
            }
        }
    }
}

<MCM>
  <response>
    <objectType>Ticket</objectType>
    <syncTime>2021-06-10 03:23:14</syncTime>
  </response>
  <parameters>
    <results>
      <message>
        <status>Success</status>
        <success_message>
          <ticket_title>Test New ticket</ticket_title>
          <ticket_id>203060</ticket_id>
        </success_message>
      </message>
    </results>
  </parameters>
</MCM>

WADL

<?xml version="1.0" encoding="UTF-8"?>
<application>
   <resources base="https://{yourCompany}.agiliron.net/agiliron/api-40/">
      <resource path="Ticket">
         <method name="POST">
            <request>
               <param name="key" type="xsd:string" style="query" required="true" />
              <param name="TitleId" type="xsd:int" style="body" required="true" />
               <param name="Title" type="xsd:string" style="body" required="true" />
               <param name="AssignedTo" type="xsd:String" style="body" required="true" />
               <param name="AssignedToName" type="xsd:String" style="body" required="true" />
               <param name="RelatedToType" type="xsd:String" style="body" />
               <param name="RelatedToValue" type="xsd:string" style="body" />
               <param name="ProductName" type="xsd:string" style="body" />
               <param name="ProductCode" type="xsd:string" style="body" />
               <param name="Priority" type="xsd:string" style="body" />
               <param name="Severity" type="xsd:string" style="body" />
               <param name="Status" type="xsd:string" style="body" />
               <param name="Category" type="xsd:string" style="body" />
               <param name="CreatedTime" type="xsd:dateTime" style="body" />
               <param name="ModifiedTime" type="xsd:dateTime" style="body" />
               <param name="Description" type="xsd:string" style="body" />
               <param name="Solution" type="xsd:string" style="body" />
               <param name="Comments" type="xsd:string" style="body" />
            </request>
            <response status="200">
               <representation mediaType="application/xml" element="yn:ResultSet" />
            </response>
            <response status="400">
               <representation mediaType="application/xml" element="ya:Error" />
            </response>
         </method>
      </resource>
   </resources>
</application>