Update Ticket
Use this operation to update any of the writable fields of an existing Ticket object. The request body must include all writable fields of the existing object as returned in a read response. Writable fields omitted from the request body are set to NULL.
Parameters
Body Params | |
---|---|
JSON: | json |
XML: | string |
Path Params | |
---|---|
yourCompany: | string |
Header Params | |
---|---|
Accept: | string |
Query Auth | |
---|---|
key: | string |
Header Auth | |
---|---|
apiKey: | string |
Sample Code
{
"Tickets": {
"Ticket": [{
"TicketId": "200562",
"Title": "Test New ticket",
"AssignedTo": "User",
"AssignedToName": "admin",
"RelatedToType": "Accounts",
"RelatedToValue": "Joh doe",
"ProductName": "",
"ProductCode": "",
"Priority": "Low",
"Severity": "Minor",
"Status": "Open",
"Category": "Big Problem",
"CreatedTime": "12-11-2020 05:51:13",
"ModifiedTime": "12-11-2020 05:55:29",
"Description": "",
"Solution": "",
"Comments": "",
"TicketCustomFields": {
"CustomField": [
{
"Name": "CustomFied1",
"Value": "Custom info 1"
},
{
"Name": "CustomFied2",
"Value": "Custom info 2"
}
]
}
}]
}
}
<Tickets>
<Ticket>
<TicketId>200562</TicketId>
<Title>Test New ticket</Title>
<AssignedTo>User</AssignedTo>
<AssignedToName>admin</AssignedToName>
<RelatedToType>Accounts</RelatedToType>
<RelatedToValue>Joh doe</RelatedToValue>
<ProductName></ProductName>
<ProductCode></ProductCode>
<Priority>Low</Priority>
<Severity>Minor</Severity>
<Status>Open</Status>
<Category>Big Problem</Category>
<CreatedTime>12-11-2020 05:51:13</CreatedTime>
<ModifiedTime>12-11-2020 05:55:29</ModifiedTime>
<Description></Description>
<Solution></Solution>
<Comments></Comments>
<TicketCustomFields>
<CustomField>
<Name>CustomFied1</Name>
<Value>Custom info 1</Value>
</CustomField>
<CustomField>
<Name>CustomFied2</Name>
<Value>Custom info 2</Value>
</CustomField>
</TicketCustomFields>
</Ticket>
</Tickets>
Sample Response
{
"MCM": {
"response": {
"objectType": "Ticket",
"syncTime": "2021-06-10 03:23:14"
},
"parameters": {
"results": {
"message": {
"status": "Success",
"success_message": {
"ticket_title": "Test New ticket",
"ticket_id": "203060"
}
}
}
}
}
}
<MCM>
<response>
<objectType>Ticket</objectType>
<syncTime>2021-06-10 03:23:14</syncTime>
</response>
<parameters>
<results>
<message>
<status>Success</status>
<success_message>
<ticket_title>Test New ticket</ticket_title>
<ticket_id>203060</ticket_id>
</success_message>
</message>
</results>
</parameters>
</MCM>
WADL
<?xml version="1.0" encoding="UTF-8"?>
<application>
<resources base="https://{yourCompany}.agiliron.net/agiliron/api-40/">
<resource path="Ticket">
<method name="POST">
<request>
<param name="key" type="xsd:string" style="query" required="true" />
<param name="TitleId" type="xsd:int" style="body" required="true" />
<param name="Title" type="xsd:string" style="body" required="true" />
<param name="AssignedTo" type="xsd:String" style="body" required="true" />
<param name="AssignedToName" type="xsd:String" style="body" required="true" />
<param name="RelatedToType" type="xsd:String" style="body" />
<param name="RelatedToValue" type="xsd:string" style="body" />
<param name="ProductName" type="xsd:string" style="body" />
<param name="ProductCode" type="xsd:string" style="body" />
<param name="Priority" type="xsd:string" style="body" />
<param name="Severity" type="xsd:string" style="body" />
<param name="Status" type="xsd:string" style="body" />
<param name="Category" type="xsd:string" style="body" />
<param name="CreatedTime" type="xsd:dateTime" style="body" />
<param name="ModifiedTime" type="xsd:dateTime" style="body" />
<param name="Description" type="xsd:string" style="body" />
<param name="Solution" type="xsd:string" style="body" />
<param name="Comments" type="xsd:string" style="body" />
</request>
<response status="200">
<representation mediaType="application/xml" element="yn:ResultSet" />
</response>
<response status="400">
<representation mediaType="application/xml" element="ya:Error" />
</response>
</method>
</resource>
</resources>
</application>
Updated about 2 hours ago